Refund policy

Return & Exchange Policy

At NOVYA, we carefully inspect every product before it is shipped to ensure that you receive your order in excellent condition.

Please read the following policy carefully before placing your order.

No Returns or Refunds

NOVYA does not offer returns or refunds once an order has been delivered.

We do not accept returns, refunds, or exchanges for:

  • Change of mind

  • Ordering the wrong color or style

  • No longer wanting the product

  • Personal preference

  • Differences in appearance that are consistent with the product description or product images

  • Discounted, promotional, sale, or clearance items

All discounted and sale items are final sale and are not eligible for return, refund, or exchange.

Damaged or Faulty Products

We only offer an exchange if the product you receive is damaged or has a manufacturing fault.

If your NOVYA bag arrives damaged or faulty, please contact us within 48 hours of delivery.

To request an exchange, you must provide:

  • Your order number

  • unboxing video is must

  • Clear photos of the product

  • Clear photos of the damaged or faulty area

  • Photos of the original packaging, if applicable

  • A short description of the issue

Our team will review your request and determine whether the product qualifies for an exchange.

If the issue is confirmed to be a manufacturing defect or damage that occurred before delivery, NOVYA will arrange an exchange for the same product, subject to availability.

Conditions for Exchange

To be eligible for an exchange:

  • The issue must be a genuine manufacturing defect or damage received upon delivery.

  • The product must not have been used, washed, altered, or damaged after delivery.

  • The product should be returned with its original packaging and included accessories, where applicable.

  • Exchange requests must be submitted within 48 hours of delivery.

Products that show signs of normal wear and tear, misuse, accidental damage, or improper care are not eligible for exchange.

Change of Mind

We do not offer refunds or exchanges due to a change of mind.

This includes situations where you:

  • Do not like the color after receiving it

  • Decide you want a different design

  • Ordered the wrong size or style

  • Find that the product is not what you expected based on personal preference

  • Simply no longer want the item

Please carefully review the product details, dimensions, color options, and images before placing your order.

Sale & Discounted Items

All sale, discounted, promotional, or clearance items are final sale.

No returns, refunds, or exchanges will be accepted for discounted or sale items, including in cases of change of mind.

Order Inspection

We strongly recommend that you inspect your package and product immediately upon delivery.

If you believe your order has arrived damaged or faulty, please contact NOVYA within 48 hours of delivery so that we can assist you.

Exchange Approval

Submitting an exchange request does not automatically guarantee approval. NOVYA will review the provided information and determine whether the issue qualifies under this policy.

If approved, we will provide you with the instructions for returning the affected product and arranging the replacement.

Contact Us

For questions regarding a damaged or faulty product, please contact us through the contact details provided on our website.

NOVYA reserves the right to refuse an exchange request if the reported issue does not meet the conditions outlined in this policy.